Relating ‘client expectation’ to holiday complaints

As the holiday season is upon us I thought I would share some amusing and topical form fill-ins with you. And how does this relate to client expectation? Well, I believe there are learning points in most things, particularly when our expertise is needed to try to predict how things should progress with a client and what they can expect.

But then there is shaping and overselling. Only you will know what level of ‘shaping’ is right for the client and has long term benefits for all.

Could you really have gone down to this level of detail as a travel agent or operator, or in most cases on the web site? You could be accused of being patronising.

Here are a week’s worth of holiday complaint form gems:

“The beach was too sandy.”

“The sand was too hot and my children couldn’t walk down to the sea for a swim.”

“No one told us there would be fish in the sea. The children were startled.”

“On my holiday to India I was disgusted to find that almost every restaurant served curry. I don’t like spicy food at all.”

“I think they should explain in the brochure that the local shop would not sell normal biscuits like custard creams or ginger nuts.

“There are too many Spanish people. The reception spoke Spanish, the food is Spanish. Too many foreigners now live abroad.”

“My fiancé and I booked a twin bedded room. We were placed in a double bedded room. We now hold you responsible for the fact that I find myself pregnant.”



Get our “Hints and Tips”

Sign up to our Hints and Tips for free. Simply click on the link below to sign up.

Get our Hints and Tips

Powered by WordPress Popup