Latest News AWARD: National Excellence in Customer Service Winner Credits Knowat
Chester’s Pastarazzi Ristorante won the 2006 British Hospitality Association award for Excellence in Customer Service at the Business Excellence Awards recently. Success in this key attribute for the hospitality industry doesn’t come easy. Stephen Wundke, proprietor of Pastarazzi Ristorante, The Globe and The Groves Restaurants has been using Knowat for some time.
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CONTRACT WIN: Knowat knows who
Liverpool based Knowat.com Ltd. responsible for the award winning customer satisfaction system has appointed Chester & London based PR and marketing consultancy Marketing Projects to assist its plans for growth. The contract is for public relations services but will also involve aspects of marketing.
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About Knowat
Knowat
Brief
Marketing PRojects took care of the press relations for Knowat in 2006.
Knowat the customer satisfaction management system, provides real-time, quality and volume assessment of a business’ service standards and potential skills and training needs. It is a hand held Personal Digital Assistant linked to a smart and secure web based analysis of the data collected. This data is accessed at anytime and is personalised for and by the user.
Marketing PRojects was appointed to assist in Knowat’s plans for growth. The contract was for public relations services with an involvement of aspects of marketing. The objectives were to raise the company’s profile and sales in its key markets.
Jackie Losy, director of Knowat.com Ltd. said;
“We are pleased to be working with Marketing PRojects, as we believe Knowat will assist every business to achieve higher standards in service, quality, products, loyalty and profitability.”
Results
Marketing PRojects assisted Knowat plans for growth and was involved in marketing. We managed to raise the company’s profile and sales in its key markets through the press relations. The activities involved writing up press releases, taking pictures, managing the website of press relations and contacting the media.
