Multi-skilling gives residents better service
Thirty four colleagues from Chester & District Housing Trust (CDHT) have been awarded qualifications as part of an on-the-job training scheme which gives residents a better service.
The colleagues, who are based at CDHT’s Octavian Centre, Sealand Road, received their NVQ Level 2 certificates in Maintenance Operations from CDHT Chief Executive John Denny.
All of the technicians who started the NVQ, which is awarded by the Manchester Chamber of Commerce and delivered by Skills Solutions, completed it with on-the-job training.
John Denny said:
“This is great recognition for everyone’s hard work. CDHT really has developed an excellent centre of learning here and these qualifications demonstrate our ongoing commitment to all colleagues and residents.”
Gill Hickey, Training Co-ordinator for CDHT, added:
“This training will help to give our residents an excellent service. By multi-skilling our colleagues we can provide a one-stop service. Our skills pledge provides the opportunity to gain a qualification in the workplace.”
Ann Duffy, Construction Craft Manager of Skills Solutions, said:
“Skills Solutions, part of the Greater Manchester Chamber of Commerce has enjoyed working in partnership with Chester & District Housing Trust for a number of years. We would like to congratulate the 34 members of staff we have supported in achieving their Level 2 NVQ in Maintenance.”
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Caption (L-R): CDHT colleagues with their NVQ Level 2 in Maintenance Operations at the Octavian Centre (0090 2)
For more information and photos please visit:
http://www.marketingprojects.co.uk/clientpo/chester-district-housing-trust
Notes to editors
Chester & District Housing Trust (CDHT) is a dynamic and enterprising organisation at the forefront of delivering positive impacts in the communities with which it works. The Trust’s homes span six communities – Blacon North; Blacon South; Chester City Area; The Rurals; Lache and Handbridge; Upton, Hoole, Newton and Plas Newton.
Committed to the best principles of social enterprise with over 14,000 local customers in 6,200 properties and 53% of its 275 colleagues living within its communities, the Trust adheres to key commitments and principles relating to people, places, partnerships and performance which underpin the Vision to ‘create opportunity’, through its mission, ‘by doing the right thing’.
The Trust is about being transparent and accountable in everything that is done and to this end is one of the first organisations nationally to have established a Residents’ Board, with full delegated powers from the Trust Board, to direct services which impact upon their lives.
The Trust has a comprehensive development programme delivering over 330 new homes including the £12million regeneration of the Treborth Road area of Chester providing new homes for rent, sale and shared ownership, as well as a village green and wildlife habitats.
CDHT also provides services on a partnership basis, to a number of other customers e.g. Telecare services, TrustWorks Maintenance Services, Housing Options advice, waiting list management and choice based lettings to neighbouring local authorities and registered social landlords.
The Trust is rated as two Star excellent by the Audit Commission, has the highest possible rating from Telecare Services Association and is also credited Investors in People and is the overall Employer of the Year For Cheshire West. It has been in the ‘Top 100 Sunday Times best companies to work for’ for the last 2 years.
For more details please visit www.cdht.org or request a copy of CDHT’s Corporate Plan 2009-2014.
CDHT Press Contacts: Phil Brotherhood
E: phil@marketingprojects.co.uk M: 07884 493370
Jane Harrad-Roberts
E: jane@marketingprojects.co.uk M: 07785 395705
W: www.marketingprojects.co.uk T: 01244 330000
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