Customer Services Team wins first Ambassadors Award
The customer services team which responds to an average of more than 10,000 calls per month scooped Chester & District Housing Trust’s (CDHT) inaugural Ambassadors team of the year Award.
CDHT’s dedicated customer services team, currently consisting of 17 colleagues, answers calls ranging from rent and heating problems, to homelessness and anti-social behaviour issues.
The Ambassadors Awards were presented by CDHT Chief Executive John Denny at CDHT’s biannual conference which was held at Chester Racecourse.
Dave Shaw, CDHT Assistant Director – Customer & Housing Access, said:
“The Ambassadors Awards are presented to colleagues who go that extra mile and are passionate about their work, which makes them ambassadors for CDHT. The customer services team genuinely places the customer at the centre of what we do. We are looking to grow the team; I can’t tell you the satisfaction and pride I get from seeing members of the team, who have come through the Future Jobs Fund and gained qualifications in Customer Services and other areas of the business. The team are continually making a difference.”
Sue Cadwaladr, CDHT Customer Service Improvements Manager, added:
“I’m lucky to be managing such a close knit team that I am proud to be part of. The team has won this Award. No matter what the weather we have to open the department and service it. We have colleagues in at all times; we never know what’s going to come through. The team has a broad knowledge of the business as well as always remaining calm, positive and professional.”
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CAPTION:
The winning team of the year at the Ambassadors Awards 2010 is the customer services team: CDHT Assistant Director – Customer & Housing Access, Dave Shaw receives the cup with Julie Windass, CDHT Assistant Director of Human Resources
Notes to editors
Chester & District Housing Trust (CDHT) is a dynamic and enterprising organisation at the forefront of delivering positive impacts in the communities with which it works. The Trust’s homes span six communities – Blacon North; Blacon South; Chester City Area; The Rurals; Lache and Handbridge; Upton, Hoole, Newton and Plas Newton.
Committed to the best principles of social enterprise with over 14,000 local customers in 6,200 properties and 53% of its 275 colleagues living within its communities, the Trust adheres to key commitments and principles relating to people, places, partnerships and performance which underpin the Vision to ‘create opportunity’, through its mission, ‘by doing the right thing’.
The Trust is about being transparent and accountable in everything that is done and to this end is one of the first organisations nationally to have established a Residents’ Board, with full delegated powers from the Trust Board, to direct services which impact upon their lives.
The Trust has a comprehensive development programme delivering over 330 new homes including the £12million regeneration of the Treborth Road area of Chester providing new homes for rent, sale and shared ownership, as well as a village green and wildlife habitats.
CDHT also provides services on a partnership basis, to a number of other customers e.g. Telecare services, TrustWorks Maintenance Services, Housing Options advice, waiting list management and choice based lettings to neighbouring local authorities and registered social landlords.
The Trust is rated as two Star excellent by the Audit Commission, has the highest possible rating from Telecare Services Association and is also credited Investors in People and is the overall Employer of the Year For Cheshire West. It has been in the ‘Top 100 Sunday Times best companies to work for’ for the last 3 years, reaching its highest position of 47th this year.
For more details please visit www.cdht.org or request a copy of CDHT’s Corporate Plan 2009-2014.
CDHT Press Contacts: Phil Brotherhood
E: phil@marketingprojects.co.uk M: 07884 493370
Jane Harrad-Roberts
E: jane@marketingprojects.co.uk M: 07785 395705
W: www.marketingprojects.co.uk T: 01244 330000
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