CDHT Customer Service team Gains new Qualifications
Eleven colleagues from Chester & District Housing Trust (CDHT) have been awarded qualifications as part of an on-the-job training scheme.
Louise Bryant, Christine Davies, Ashley Denham, Angela Graham, Colin Keenan, Liz Kent, Lindsey Lewis, Carol Page, Jacqueline Reilly, Leanne Rowlands and Sharon Shorrock were presented with an NVQ Level 2 in Customer Service by CDHT Chief Executive John Denny. The special awards ceremony was held at CDHT’s Centurion House, Northgate Street headquarters. The qualifications, which are delivered by Skills Solutions, are part of a range of workplace learning courses that are being supported by the Housing Trust.
To achieve the NVQ, which is awarded by the Manchester Chamber of Commerce, colleagues completed coursework and took an exam at CDHT’s Centurion House learning centre, studying in their own time as well as being allocated time to learn during work time, over the last six months. Everyone who started the NVQ has completed it, some members of the team not having taken an exam for many years.
Speaking at the awards ceremony, John Denny, Chief Executive of CDHT, said:
“This is great – I take my hat off to everyone taking part. There is a real centre of learning here at CDHT. Every person on the programme has achieved the accreditation, which has involved a massive investment of your time. This is a superb effort, which shows your commitment to the Trust.”
Mike Statham, HR Learning and Development Officer for CDHT, added:
“The NVQ2 in Customer Services is part of a range of training courses for colleagues that the Trust is supporting. Courses are also available in Maths and English, ITQ (Information Technology Qualification, delivered with Mercia Partnership), and Business Admin, delivered by Skills Solutions. The latter is also providing NVQs for our tradesmen in various skills including an NVQ in multi-skilling.”
Ends: 299 words
Notes to Editors
CAPTION:
Level 2 NVQ in Customer Service: the Customer Service team with their colleagues; (left to right back row) Fiona Kearns, of Skills Solutions, Lauren Scott, Louise Bryant, Sharon Shorrock, Angela Graham, Colin Keenan, Dean McGovern (left to right front row) Ashley Denham, Christine Davies, Leanne Rowlands, Zoey Hensby, Lindsey Lewis, Ashley Pickering, Mike Statham, CDHT HR Officer for Learning and Development
For more information and photos please visit:
http://www.marketingprojects.co.uk/clientpo/chester-district-housing-trust
Chester & District Housing Trust (CDHT) was created in November 2000 to acquire the housing stock of Chester District Council and now owns and manages over 6,200 properties in and around Chester, employing 275 staff. The Trust’s homes fall in to six neighbourhoods – Blacon North; Blacon South; Chester City Area; The Rurals; Lache and Handbridge; Upton, Hoole, Newton and Plas Newton.
CDHT provides a range of services to tenants and residents in Chester and surrounding areas. These include ChesterCare, a community alarm service for CDHT tenants, other association tenants and private customers and also the specially designated Community Intervention Budget. This improves facilities and allows changes which are felt buy tenants to be vital to their community. CDHT also manages the housing waiting list and homelessness agency service on behalf of Chester City Council.
Current projects for CDHT include the £12million regeneration of the Treborth Road area of Chester to include 200 new homes for rent, sale and shared ownership, as well as a village green and wildlife habitats.
For more details please visit www.cdht.net
For more information on Skills Solutions please visit www.skills-solutions.org.uk
CDHT Press Contact: Phil Brotherhood
E: phil@marketingprojects.co.uk
M: 07884 493370
T: 01244 330000 W:
www.marketingprojects.co.uk
Return to Chester & District Housing Trust listings
> Return to Client Press Office
