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Latest News AWARD: National Excellence in Customer Service Winner Credits Knowat
Chester's Pastarazzi Ristorante won the 2006 British Hospitality Association award for Excellence in Customer Service at the Business Excellence Awards recently. Success in this key attribute for the hospitality industry doesn't come easy. Stephen Wundke, proprietor of Pastarazzi Ristorante, The Globe and The Groves Restaurants has been using Knowat for some time.
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CONTRACT WIN: Knowat knows who
Liverpool based Knowat.com Ltd. responsible for the award winning customer satisfaction system has appointed Chester & London based PR and marketing consultancy Marketing Projects to assist its plans for growth. The contract is for public relations services but will also involve aspects of marketing.
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About Knowat
Knowat the customer satisfaction management system, provides real-time, quality and volume assessment of a business’ service standards and potential skills and training needs. It is a hand held Personal Digital Assistant linked to a smart and secure web based analysis of the data collected. This data is accessed at anytime and is personalised for and by the user.
It allows users to set questions to measure customer satisfaction and enables an instant understanding of areas of poor service that are losing the business money, referrals and reputation. It also has multi-language capability. Customers like the opportunity to comment and feel comfortable using the hand-held. It only takes about 30 seconds to complete.
Unlike more expensive and slower paper based systems, Knowat users can see instantly what customers think of the services on offer, the facilities, value for money, whether they would recommend the experience and more, all for around £1 a day. Users gain quality, quantitive data without the expense, time needed and delay to collate and summarise the information needed for a better business.
